Latest News

20 June

Amica Dstribution

Here at Amica Distribution we really are the EPOS specialists. With several decades of experience working with EPOS solutions, we can offer you insight into what systems can help to keep you ahead of your competitors. »Amica Distribution

17 June

Beyond Stock   offers bespoke EPOS solutions to suit the needs of many industries including hospitality, accommodation, pubs and clubs and restaurants and retail. »Beyondstock

09 June

At ItProteam
we are here to support you 24 hours a day, 7 days per week. We offer POS support at your venue, over the phone or via email. Our point of sale support team consists of experienced POS support technicians, industry specialists and highly skilled engineers. The team also has a broad understanding within various industries and is able to support you with any unique enquiries. »itproteam

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New Block

Itproteam has progressively developed its support offering and combined services on the basis of continued customer relationship and the meeting of increasing demands for more flexible and comprehensive support requirements.

Itproteam support is based upon a ‘direct-to-technical-agent’ model, ensuring
Route Group support issues are resolved primarily via web portal followed by telephone and email troubleshooting. In DAKs experience the majority of support issues have been quickly and efficiently brought through to resolution using the methods above.

End user support features are as follows;
• Primary mechanism of support provided Remotely (VPN -> Terminal Services/Remote Desktop) and if deemed necessary on-site support/visit.
• Itproteam computing has a support web portal where users log their calls and Itproteam support personal automatically notified the submitted ticket by way of email. As soon as support personnel starts to work on a ticket the end user get an acknowledgement and status update.
• Unlimited access to Helpdesk
• 6 monthly or yearly End User Support reports
• Emergency numbers to be used in case of emergencies