You know the importance of providing your customers with exceptional customer service – provide them with poor service and you’ve lost yourself a sale, not to mention the impact on their long-term custom. If your point of sale systems go down unexpectedly, you need a partner that you can rely on for a quick response.
At Ricoh IT services, we operate a nationwide support service through our 900+ field based service engineers, with various services agreements and hours of cover to compliment your business. We understand the pressures on your business, which is why this support service operates the same hours that you do. Whether you need support at a late night opening during peak trading periods or at any time over the weekend, our highly skilled and specialist EPOS engineers will be on-site to diagnose and resolve the issues.
We like fun; it makes us happy! Our fun and friendly approach to technology is at the heart of our business. We are proud of our team, not just the engineers, but also everyone involved in supporting them. We work hard to recruit friendly people with a passion for technology and who love to help. We train them to communicate with our clients and get to the bottom of their IT support issues.
We invest a lot in training our engineers, and our staff stick with us long-term, which tells us we’re getting it right. And it also means you’ll get to know your support team well!
There when you need us
We answer the phone in 3 rings, and we complete satisfaction surveys on 25% on our jobs. Our engineers are responsible for their scores, and so are always motivated to give you the best possible service.
Central London Location
We’re based in Central London and can be on-site quickly, so as well as 24-hour phone support, we can be round yours in no time to sort out your IT problems on the spot.
Clarity of value
We offer a few different services to suit you, you can pay as you go for IT support and we charge in 10 minute blocks, we can offer fixed fee rates for larger projects, and we also offer contracts, whether it’s for a server or for your entire office network we can tailor our contract for your business requirements and budget. There’s no hidden charges and we like to ensure our customers know exactly what they’re paying for.